Exploring the role and influence of expectations in achieving VLE benefit success

The aim of this paper is to investigate the role and influence of expectations management in realising benefit success when adopting a virtual learning environment (VLE). Based on a discussion of findings from a further and higher education college in the UK, a conceptual expectations management model is developed that explores the factors influencing the formulation and realisation of expected benefits from a case study of VLE adoption over time (2003–2012). The importance of avoiding unrealistic expectations as well as proactive user involvement, change control, training and clearly defined pedagogical reasons for introducing a VLE are discussed. Finally, a number of key learning points, which managers and practitioners should address when adopting VLEs, are also considered, along with suggestions for future research.