| Original language | English |
|---|---|
| Title of host publication | Memorable Customer Experience |
| Publisher | Gower Publishing |
| Pages | 101-117 |
| ISBN (Print) | 9780566088681 |
| Publication status | Published - 2009 |
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Research output: Chapter in Book/Report/Conference proceeding › Chapter
| Original language | English |
|---|---|
| Title of host publication | Memorable Customer Experience |
| Publisher | Gower Publishing |
| Pages | 101-117 |
| ISBN (Print) | 9780566088681 |
| Publication status | Published - 2009 |